Our client, a well-respected regional business, is seeking a full-time Branch Manager to oversee the operation of their Forbes store. This is a key leadership position requiring someone who is highly organized, task-oriented, and passionate about delivering exceptional customer service. As Branch Manager, you will be responsible for managing a team and driving growth across various areas of the store.
Key Responsibilities:

• Lead and supervise the store team, ensuring high standards of customer service and performance.
• Manage stock levels, customer orders, and ensure timely stock transfers between branches.
• Serve customers, offering expert product advice and assistance.
• Build and maintain strong customer relationships and handle customer complaints.
• Coordinate training for staff, focusing on product knowledge and customer experience.
• Manage debtors and monitor the health of account customers.
• Conduct regular stock takes and maintain inventory accuracy.
• Liaise with key suppliers and representatives.
• Implement marketing campaigns and sales promotions.
• Maintain store and yard safety, cleanliness, and presentation.
• Ensure daily balancing of cash and EFTPOS takings.

Key Requirements:

• Strong focus on customer service and providing a superior customer experience.
• At least 2 years of experience in a retail sales environment, with leadership experience.
• Proficient in administrative tasks, including computer and mobile technology skills (e.g. Microsoft Outlook, POS systems, accounts).
• Current driver’s license.

Desirable (but not essential):

• Forklift license.
• Experience working with trade customers, or in the steel and industrial supplies industries.
• Stock management and merchandising experience.
• Current first aid certification.

Position Details: This is a salaried role, with remuneration based on the successful candidate’s skills and experience. The role offers flexible work hours based on branch needs, with the typical schedule being Monday to Friday, 8:00am to 5:30pm, and every second Saturday from 8:00am to 12:00pm.
The Forbes branch operates from 7:00am to 5:30pm Monday to Friday, and 8:00am to 12:00pm on Saturdays.
Why Join Us? Our client is committed to developing and advancing their top talent, and this role presents an excellent opportunity for growth within a thriving regional business.
To apply, please submit a cover letter and resume via Seek. Your cover letter should address the position’s requirements and include specific examples of relevant experience.