About the Company:
Specializing in high-quality, ergonomic office furniture that transforms workspaces into productive, comfortable, and stylish environments. From desks and chairs to storage solutions, we provide tailored designs to meet the unique needs of any office. 

About the role:
As a Despatch Supervisor, you will play a key role in overseeing the smooth and efficient dispatch and delivery of high-quality commercial furniture products. This full-time position is based in our Mackay, Queensland facility and offers a great opportunity to develop your leadership skills in a fast-paced, dynamic environment.

What you'll be doing:

• Collaborate with the Branch Manager and the administration team to ensure seamless delivery processes for customers.
• Work closely with schedulers and provide local knowledge to optimize delivery routes and installation schedules.
• Supervise and coordinate the despatch team to ensure timely, accurate, and efficient delivery of customer orders.
• Monitor inventory levels and collaborate with the warehouse team to maintain optimal stock levels.
• Liaise with customers, logistics providers, and internal teams to resolve delivery issues or queries.
• Implement and maintain effective systems and processes to streamline despatch operations.
• Lead, motivate, and develop the despatch team, offering coaching and support as needed.
• Ensure adherence to Health, Safety, and Environmental policies and procedures.
• Manage goods inwards and outwards, including labelling, checks, and measurements.
• Perform regular stock checks to ensure accuracy of stock holdings.
• Manage van/truck loading and unloading, including servicing, maintenance, and cleaning.
• Ensure correct tools and spare parts are available both on-site and in the warehouse.
• Ensure floor stock is operational, clean, and free from defects; regularly action internal warranties.
• Manage all warranty claims in a timely manner, with a focus on customer-first delivery service.

Experience and Skills:

• Experience in a despatch or logistics supervisory role, ideally within the furniture industry.
• Strong communication and interpersonal skills to effectively lead and motivate a team.
• Excellent organisational and problem-solving abilities to handle multiple priorities.
• Proven ability to train and mentor staff in line with KPI expectations.
• Working knowledge of inventory management and despatch systems.
• Commitment to workplace health and safety.
• Physically fit to handle stock lifting on a daily basis.
• Ability to thrive in a fast-paced, deadline-driven environment.
• Basic computer skills, including proficiency with Microsoft Suite.
• A White Card (can be obtained upon start date).

Benefits:

• Competitive salary.
• Opportunities for career development and training.
• Employee discount on our quality furniture range.
• Collaborative and friendly work culture.
• Work-life balance.

If you're ready to take the next step in your career, we encourage you to APPLY NOW.