Company:

Security Integrator based in South East Melbourne (20km from the CBD) with an exciting opportunity to join a close knit team as a Service Coordinator. 

This company holds heavy investments in their Employees. They contribute to your training and continued learning ensuing you upskill and career progression.


The Role:

• Coordinate and schedule service activities for clients, ensuring timely and efficient execution of services.
• Act as the primary point of contact for clients, addressing inquiries, concerns and service requests promptly and professionally.
• Manage the Technicians day to day Service calls, diary etc...
• Continuously identify areas for process improvement and suggest strategies to enhance service delivery and customer satisfaction.
• Monitor and track service assignments to ensure service level agreements are met or exceeded.
• Work closely with the sales team to onboard new clients, understanding their security needs, and designing appropriate service solutions.

The Candidate:

• Experience in a Service Coordinator, Scheduler or Service Admin role
• Electrical, Security, HVAC or Fire experience would be a bonus or a similar industry
• Excellent communication skills - written and verbal
• Strong admin skills - the ability to manage and delegate jobs
• Word, Excel and Email experience
• Familiar with accounting packages
• Results driven, can work independently, self-motivated and friendly team member
• Excellent time management skills