About the Role: 

Are you a problem-solver who thrives on delivering exceptional customer service? Seeking a proactive individual to join our clients customer care team in their Brisbane office, providing timely and effective solutions to our customers' technical challenges.

In this role, you’ll handle incoming inquiries, troubleshoot technical issues, and guide customers through resolution processes. If you enjoy working in a fast-paced environment and are committed to ensuring a seamless customer experience, this role could be the perfect fit for you!

Key Responsibilities:

• Offer top-tier support via phone, email, and chat, helping customers resolve a variety of technical issues.
• Utilise remote tools to troubleshoot and fix technical problems effectively.
• Collaborate with internal teams to coordinate timely and efficient service delivery for in-field issues.
• Maintain clear and regular communication with customers throughout the support process.

About You:

• Strong experience in a technical support/customer service role.
• Ideally a customer support background in IT, AV, Telco..
• Excellent problem-solving skills and a strong ability to communicate solutions clearly.
• Ability to manage a high volume of support requests while meeting response times.
• Enjoys working independently and as part of a collaborative team.
• Familiarity with service management tools like ticketing systems is a plus.
• Flexible availability, including some weekends and public holidays.

Benefits:

• $65K - $70K + Super
• Work Life Balance and flexibility with options to work from home 
• Supportive and collaborative environment
• Fast paced and exciting opportunity

This is a great opportunity for someone who enjoys troubleshooting and supporting customers in a fast-paced environment. If you’re looking for a new challenge and want to be part of a supportive team, we’d love to hear from you!
 
For more information please reach out to clairep@austcorpexecutive.com.au